Refund Policy

Returns

At Davura, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

You may request a return within 30 days of receiving your order.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition.

  • The item must be returned in its original packaging.

  • Proof of purchase or order confirmation is required.

Items returned without prior authorization may not be accepted.

Non-Returnable Items

The following items cannot be returned:

  • Gift cards

  • Final sale or clearance items

  • Customized or personalized products

  • Items damaged due to misuse or improper handling

Damaged or Incorrect Items

Please inspect your order upon arrival. If you receive a defective, damaged, or incorrect item, contact us within 7 days of delivery at supportdavura@gmail.com. Include your order number and photos of the issue so we can evaluate the situation and provide a solution.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

Shipping charges paid at checkout are non-refundable.

Order Cancellations

Orders may be canceled within 12 hours of purchase. After this period, orders may already be in processing and cannot be guaranteed for cancellation.

Late or Missing Refunds

If you have not received your refund after the expected processing period, please first contact your bank or payment provider. If you still need assistance, contact us at supportdavura@gmail.com.

Contact Us

If you have any questions regarding this Refund Policy, please contact us:

Email: supportdavura@gmail.com